If you are not 100% satisfied with your purchase we will gladly exchange it, issue a store credit/gift certificate or refund your payment for returns received within 14 days of purchase. Complete the form enclosed with your shipment and send us the items that you would like to return/exchange. Please note the following:
-Returns/exchanges are ONLY accepted within 14 days of the shipped date.
-You may not return or exchange: Sale items, cosmetics, jewelry, lingerie, swimwear, sunglasses, handbags, hats or gift certificates.
-Shipping fees are nonrefundable on both outbound and returned items (unless the product is damaged or the wrong item was shipped). Return shipments are the responsibility of the party returning the item.
-All merchandise must be returned unworn, undamaged, unwashed, and with original tags attached. Shoes must be returned in their original shoe box, unworn, without damage. Items returned with stains, snags, holes, tags missing, smoke odor, or other will not be accepted and you refund will not be processed.
HOW TO MAKE A RETURN/EXCHANGE
After filling out the form enclosed with your shipment you will need to pack up your items for shipment (in the original package if possible). Please remember that you will be responsible for the shipping costs and it is highly recommended that you send your package with insurance. We will not be responsible for return shipments lost by your shipping provider.
Please mail return items EXACTLY as follows:
If using United States Postal Service, please use:
PO Box J-1
Carmel, CA 93921
If using UPS or FED X, please use:
NW Corner San Carlos & Seventh
Carmel, CA 93921
Once your return is processed your credit card will be refunded for the amount of your purchase minus any shipping charges incurred. Please allow 2-3 weeks from the shipping date for your account to be credited and 1-2 billing cycles for your credit card refund to appear on your statement. We are happy to exchange an item for another size or completely different item within 14 days the original purchase. Please email or call us at 831-625-0920 if you wish to exchange for another size. This way we can pull the size out of stock so we don't sell out before the returned items reaches us. We are also happy to issue a store credit/gift certificate for your return if preferred, issued my mail, via e-mail or in-person at the store.
Shopmsfabulous.com is here to help you with any return or exchange questions that you may have. Please feel free to call us at 831-625-0920 or email questions to firstname.lastname@example.org.